AWSvsGoogle CloudDeploy on Google Cloud →
Support route

Support response targets are tighter on Google Cloud.

This route records published support tiers and response targets.

Google Cloud · leads

Google Cloud support tiers publish clear response targets and include technical account guidance at higher levels.

AWS · trails

AWS support is thorough, but meaningful response targets sit behind paid tiers.

Recorded figures

ItemGoogle CloudAWS
Critical response15 minutes, premium15 minutes, enterprise
Entry tier priceLower floorHigher floor
Account guidanceIncluded at top tierIncluded at top tier
See Google Cloud support →